The only stupid

QUESTION

is the one not asked.

HOW TO RECYCLE COFFEE GROUNDS FROM OUR CUPS?

Did you know our coffee grounds are reusable? Coffee is a great product to use in your garden. Please be aware not to use it excessively or with potted plants. We would like to give you some tips about using coffee grounds in the garden: 

 

– used coffee grounds are a great fertilizer because it contains a lot of phosphorus, nitrogen and potassium.

– old coffee grounds are a great way to get rid of slugs in your garden, the caffeine is toxic for the slug.

– cats hate the smell of coffee so they will avoid your garden.

 

After using our cups and coffee grounds they can be thrown away with the normal trash or sorted with your PMD-trash.

FOR GOOD USE OF OUR VASCOBELO CUPS WE WOULD LIKE TO RECOMMEND YOU THE FOLLOWING COFFEE MACHINES!

1. Magimix, Innissia

An affordable and compact solution which is a great fit for Vascobelo’s espresso and lungo drinkers.

 

2. Delonghi Lattissima pro

This coffee machine has a stylish design and is easy to use. It is ideal for all your Vascobelo coffee with milk varieties.

 

3. The Nespresso Creatista

This is a machine for the real Vascobelo coffee connoisseur. The machine has more than eight coffee pre-sets and has a strong milk wand which has multiple pre-sets to create beautiful latte art.

LONGER LEAD TIME V-CUP?

Some customers have pointed out that our V-cups can take longer to pour. Yes, and that’s deliberate by us. We want it to take longer so that the coffee that comes out is perfectly balanced in flavor. So for better tasting coffee, we think it is worth the wait.

V-CUP STUCK IN THE DISPENSER OF YOUR MACHINE?

Occasionally a V-cup can get slightly stuck in the dispenser, but don’t panic – just pop it out and into the collection chamber with a small spoon.We’re not going to advise you buy any particular capsule machine. But if you do encounter any difficulties whatsoever, just let us know.

IS THE VASCOBELO COFFEE FAIR TRADE?

At Vascobelo we love our planet, therefore all our coffees are fair trade and have the Rainforest Alliance certificate. We have also organic coffee. Please note that many farmers do not have the financial means to have the “certified organic” coffee label. At Vascobelo we rigorously select only the best farmers and beans. You can read more about it on our Social Engagement page.

WHY AREN'T ALL YOUR COFFEES ORGANIC?

We would wish all of the world’s coffees to be organic and fair trade. We would wish all the farmers to have a fair income. Unfortunately, this is not the case. Many farmers cannot afford the costs associated with having an organic label. This is not due to more expensive agriculture methods, nut purely administrative. The organization providing the labels are often for profit, western organizations. They charge high fees to “poor farmers”. At Vascobelo we carefully select our beans and farmers, making sure that all of our coffees are of the highest quality and that only sustainable farming methods are used. It is therefore possible that we select beans that do not have the organic label, but that these are produced with organic methods. You can read more about it on our Social Engagement page.

RIGHT OF WITHDRAWAL

Within the European Union you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by a letter sent by post, fax or e-mail. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) We will carry out such reimbursement using the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The goods must be returned in the original packaging and accompanied by the invoice. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For health protection and hygiene reasons, you cannot exercise your withdrawal right for capsules of which the packaging has been opened.  

RETURNS, DAMAGE OR WRONG SHIPMENTS?

Please let us know if there are any problems with your shipment. To guarantee the best service, the fastest way to contact us is via the chat button on our website. Please inform us about your problem or question. Together we will look for the best solution.

SHIPPING INFORMATION

We strive to deliver orders within the Netherlands in 1 or 2 working days. For deliveries in Belgium we strive to deliver in  3 working days. Delivery for the rest of Europe we will strive to deliver in 7 working days. Should we experience unexpected delay we will contact you via the given email address. You can always contact us via the chat button on our website to check the status of your Vascobelo order.

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