FAQ
Webshop
Can I adjust or cancel my order?
If you would like to adjust or cancel your order please contact us.
Can I pick up my order?
Unfortunately, it is not yet possible to pick up your order at your nearest Vascobelo location.
Can I return my order?
If you would like to return your order please contact us.
Can I track my order?
Yes, you will receive the Track and Trace code from the carrier via e-mail right after we have shipped your order.
Do I get a confirmation of my order?
Yes, after we have received your order, you will get an e-mail with your order confirmation. Please check your spam box if you did not receive an e-mail from us.
Do I have to pay shipping costs?
We offer free shipment to the Netherlands and Belgium for consumer orders above € 50,-. For all other countries, there will be shipping costs, but these will differ per country and will be visible at checkout.
For business orders, the shipment will be free to the Netherlands and Belgium on all orders above € 150,-.
Does Vascobelo deliver outside the Netherlands?
Yes, we deliver to all countries in the world.
How can I use my coupon code?
You can use your coupon code at checkout. Fill in the coupon code after you have added your items to the shopping cart.
Please be aware that coupon codes are not valid on all products. The coupon codes are also not valid on already discounted products, our introduction and gift packages.
How long will it take before I receive my order?
Orders placed on weekdays before 15:00 will be shipped the same day. Orders placed after 15:00 or during weekends will be sent the next business day. After shipment, you will receive your order within 2-3 business days, depending on the carrier.
Which payment methods are available?
iDeal, Credit Card, Bancontact, Paypal and SEPA-transfer.
Events
What are the cancellation fees for Groups?
Please make your reservation at least two days in advance, so we can give you the optimal Vascobelo Experience.
However, we are always there for you, so please talk to us when you want to organize something last minute. If you have booked a group arrangement and you can not make it, a cancellation
fee applies. Find below the percentage based on the days
before the planned event.
14+ days 0%
14-7 days 25%
7-3 days 50%
3-0 days 75%
Above rates are based on the conditions of theKoninklijke Horeca Nederland, article 9.3.1.